Bookings can be made through our website, WhatsApp, or by calling us directly. We recommend booking at least 24 hours in advance to secure your preferred time.
To ensure availability, we recommend booking 24–48 hours in advance. However, the minimum booking time is at least 4 hours prior to your desired treatment time. Same-day appointments are accepted based on availability, but we appreciate as much notice as possible.
Yes, absolutely. Many of our clients enjoy combining treatments for a full spa experience. See our Signature Packages or ask us to create a custom bundle.
Yes, you may request a preferred therapist. We’ll do our best to accommodate based on availability.
Yes! We love helping you celebrate. Mention the occasion during booking, and we’ll add thoughtful touches. We also offer digital and physical gift vouchers.
We accept Credit/debit card, bank transfer, e-wallet and QRIS.
Yes, full prepayment is required to confirm and secure your booking. This allows us to reserve your preferred time and prepare accordingly.
Yes. We prioritize non-toxic, natural, and botanical-based products that are gentle on the skin and effective.
All treatments are performed in the comfort of your villa or home. Our therapists bring oils, towels, and ambiance essentials. Please prepare a clean, quiet space with adequate lighting and ventilation. For body treatments, a suitable surface—such as a regular bed, firm mattress, or massage table—is needed, as we do not provide the bed.
We provide disposable undergarments, and your therapist will ensure you are always draped modestly and comfortably.
Simply ensure a clean, quiet space with room for a massage bed. Our therapist will take care of all setup and cleanup.
Tipping is not required but is greatly appreciated if you are happy with your service.
Yes, some treatments are safe for expectant mothers. Please let us know your pregnancy stage when booking so we can recommend suitable options.
Your health and safety are our top priorities. If you have any medical conditions, recent surgeries, or injuries, please inform us during booking. Certain treatments may need to be modified or avoided based on your condition. We may recommend a doctor’s clearance for specific cases.
Please inform us during booking. We use gentle, skin-friendly products, but we’re happy to adjust treatments to accommodate sensitivities.
Yes! All treatments are available to both men and women. We also offer couples’ packages and can tailor spa experiences to your preferences.
Administrative Office (No On-Site Spa Service)
Lush Haven Mandala Indonesia
Jl. Karang Mas Jimbaran, Kabupaten Badung,
Bali, Indonesia 80361
All spa treatments are delivered to your preferred location—home, villa, or hotel. Kindly note this address is for administrative purposes only.
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